I ship via United States Postal Service promptly after receiving cleared payment, Monday through Friday excluding holidays. Custom orders are started after receiving cleared payment and typically ship within 3-4 weeks. Ring re-sizing ships within 14-18 days. International buyers are solely responsible for any and all duties or taxes. Please be aware that delivery delays by the carrier (mail or other) or customs can occasionally occur which are beyond control.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I stand 100% behind all my work. Your satisfaction is my goal. But, If you happen to have placed a custom order or had a ring resized I cannot offer a refund. All other items will have a 7 day return policy less shipping costs.
Each gemstone rough is sourced from ethical, trusted and reliable sources.
Please recognize that each monitor or viewing device will display colors differently. My photos, when viewed on my monitor, represent the colors of items very closely to the actual color in natural lighting. The actual color of an item when viewed in person could appear slightly different than what you are viewing on a computer monitor.